Customer Service and Sales Administrator

Customer Service and Sales Administrator


Location: Graniteville, VT
Position: Full Time

 The Customer Service and Sales Administrator assists the customer service representatives and other support staff to provide an excellent customer service experience to authorized memorial retail dealers by performing the following duties: 

Job Responsibilities

 

  • Responsible for working with all accounts, as needed, to insure an excellent customer experience. 
  • Answer incoming calls and route to the correct person. 
  • Make outbound calls to customers as needed. 
  • Assists customers by writing orders, estimating costs, providing projected delivery times. 
  • Assists in the building and maintaining of customer relationships. 
  • Data Entry - Insure timely and accurate entry of all data into system. 
  • Backs up others during vacations, work travel and other absences. 
  • Handle clerical office duties necessary to support the Sales, Customer Service and Administrative teams. 
  • Assists with all other activities as requested. 

Qualifications

 EDUCATION AND/OR EXPERIENCE 

This position requires a high school diploma and a working knowledge of MS Office Suite. Some college and familiarity with AS400 are desirable. Industry experience is a plus. 

OTHER CAPABILITIES 

  • Excellent telephone and10 key skills. 
  • The ability to utilize general office equipment such as copiers, scanners and fax machines. 
  • Strong interpersonal skills to handle sensitive and confidential situations. 
  • Excellent problem solving, mathematic and analytical skills. 
  • Flexibility to work the hours necessary to get the job done. 
  • Thorough, organized, and detail oriented; able to establish priorities and meet deadlines. 
  • Independent judgement necessary to plan, prioritize and organize a diverse workload. 
  • A Customer First, a Can-Do, and a strong Team Player mentality. 

BENEFITS 

  • Medical 
  • Dental 
  • Vision 
  • Flexible spending account 
  • Life insurance 
  • Paid time off 
  • Referral Program 

Rock of Ages is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.